Canada Orders: Just select Canada International 1st class mail in the shopping cart for 6-10 business day delivery. Call 219-764-4300 with any questions. Note: import duties, fees and customs charges may apply.  The customer is responsible for any additional fees, if applicable. Check with your local customs office or post office if any questions about import fees and duties.
 
International Orders: We accept international orders (Product orders must be less than $150.00 USD. We can't ship products orders over $150.00 USD to international customers). Minimum shipping rates start at $9.95 USD and up, depending on weight and destination. Most packages via International 1st class mail (no tracking number available). Due to import/export restrictions and fraud prevention we can not ship to all countries. Note that if your package is returned to us due to import restrictions, we will refund your credit card only the product cost, no refund will be provided for the shipping cost. If you have any questions, check with your local customs office for any import restrictions before ordering. Note: import duties, fees and customs charges may apply.

The customer is responsible for any additional fees, if applicable. Again, check with your local customs office or post office if any questions about import fees and duties.

For International Orders the name on the Credit Card must match the name on the order Credit Card Billing address MUST match your Shipping Address.

Select International 1st class mail in the shopping cart. We will email you shipping options if your package weighs over 4 lbs.

Please E-mail us at Sales@CheapLubes.com with your order request for assistance.  


Most orders are shipped via Priority Mail 2-3 day service in USPS PRIORITY MAIL packaging  and billed to: Kech Group
Most orders received before 3pm ship the SAME DAY!

 

Orders are shipped discretely with a return address of Kech Group LLC (CheapLubes.com is not mentioned anywhere on the packaging).

Packages over 3 pounds may be shipped by UPS Ground.

The same mailing rates apply as for Priority Mail. UPS Next Day Air and 2nd Day Air is also available to the US continental 48 states only. 

Return Policy

Due to the nature of our product, the law does not allow us to accept opened  returns.

A replacement will be sent for damaged or incorrect orders.


Return Policy: If, for any reason, you are not completely satisfied with your purchase, we will gladly give you a refund or exchange on all unopened items within 30 days of date of shipment (less shipping charge). Items that have been opened, have had the tamper seals broken or have been removed from from their plastic packaging are NOT eligible for returns. This is to protect you as well as our staff from potential health threats. We have to assume that any product that has been opened has been used. Absolutely no exceptions will be made. This way you can rest assured that any products from CheapLubes.com is NEW and has NEVER been used or exposed to potential health hazards. Please report within 48 hours of receiving your order any errors or problems with your order. Note that adult toys will have color variations and may differ in color due to manufacturing variations. We can't accept opened toy returns due to color variations.


For any Unopened returns: Please make a note of our shipping address and email sales@cheaplubes.com for an RMA number which MUST be on the outside of the package prior to returning it to us. We are unable to accept returns of opened items or items returned more than 30 days after the shipping date. You must pay for return shipping postage and insurance. Note: We can not accept returns for defective adult toys, clothing, C-rings, or wearable/insertable items due to health restrictions for these products. Please contact the manufacturer (on original package) for warranty information, or contact us for the return address. Returned packages are subject to a 15% restocking fee. Refused shipments will be credited for product cost only (no shipping refund). Refused UPS shipments will also be charged an additional $5.00 return charge that UPS charges us.
For purchases of Adult Toys, you state the following:


1. You are at least 18 years of age (21, if required by law in city/state where you reside. Toys are generally not shipped overseas).


2. Adult toys and sexual products are lawful and acceptable by the standards of the country, state/province, and community where you reside. You take full responsibility for ensuring that this statement is true and correct.


Chargeback Requests: If you request a chargeback with your credit card company for a purchase made on our site, and we successfully prove the charge was valid, we will impose a fee of $15.00 on your credit card (the fee charged by the credit card companies on us for processing the chargeback request). If you have any questions about a transaction you do not recognize, you are advised to check with the merchant before contacting the credit card companies, to avoid these chargeback processing fees.