Due to the sexual nature of our product we do not accept opened returns. This is to protect you as much as it is to protect us from any possible health threat. A replacement will be sent for damaged or incorrect orders.
Return Policy: If, for any reason, you are not completely satisfied with your purchase, we will gladly give you a refund or exchange on all unopened items within 30 days of date of shipment (less shipping charge). Items that have been opened, have had the tamper seals broken or have been removed from from their plastic packaging are NOT eligible for returns. This is to protect you as well as our staff from potential health threats. We have to assume that any product that has been opened has been used. Absolutely no exceptions will be made. This way you can rest assured that any products from CheapLubes.com is NEW and has NEVER been used or exposed to potential health hazards. Please report within 48 hours of receiving your order any errors or problems with your order. Note that adult toys will have color variations and may differ in color due to manufacturing variations. We can't accept opened toy returns due to color variations.
For any Unopened returns: Please make a note of our shipping address and email firstname.lastname@example.org for an RMA number which MUST be on the outside of the package prior to returning it to us. We are unable to accept returns of opened items or items returned more than 30 days after the shipping date. You must pay for return shipping postage and insurance. Note: We can not accept returns for defective adult toys, clothing, C-rings, or wearable/insertable items due to health restrictions for these products. Please contact the manufacturer (on original package) for warranty information, or contact us for the return address. Returned packages are subject to a 15% restocking fee. Refused shipments will be credited for product cost only (no shipping refund). Refused UPS shipments will also be charged an additional $5.00 return charge that UPS charges us.
Visitor Agreement: I acknowledge that I am at least 18 years of age or older (21, if required by law in the country, state, or community where I am), and/or of legal age to possess, purchase, and/or view sexually explicit material as determined by local and national laws of the geographical region in which I reside. I acknowledge the sexually explicit material I intend to possess, purchase, and/or view is solely for my use, and I will not expose said material to minors, anyone who does not wish to view it, nor anyone who might find it offensive. I acknowledge that I am solely liable for any false disclosures, and are responsible for any legal ramifications that may arise from possession, purchasing, and/or viewing of materials contained within this website. I hold harmless CheapLubes.com/Kech Group LLC, its employees, and affiliates from any legal ramifications that may arise as a result of fraudulent entry into, or use thereof, this website and/or the material(s) contained herein.
For Packages Not Received
Please inform us within 48 hours so we can start a package trace with the delivery company. Any packaged not located will result in a reshipment or refund at our sole discretion.
For purchases of Adult Toys, you state the following:
1. You are at least 18 years of age (21, if required by law in city/state where you reside. Toys are generally not shipped overseas).
2. Adult toys and sexual products are lawful and acceptable by the standards of the country, state/province, and community where you reside. You take full responsibility for ensuring that this statement is true and correct.
Chargeback Requests: If you request a chargeback with your credit card company for a purchase made on our site, and we successfully prove the charge was valid, we will impose a fee of $15.00 on your credit card (the fee charged by the credit card companies on us for processing the chargeback request). If you have any questions about a transaction you do not recognize, you are advised to check with the merchant before contacting the credit card companies, to avoid these chargeback processing fees.
If you have any questions please contact us at email@example.com.